top of page

Shipping and Terms

Welcome to the shipping and terms page! Here you’ll find more details about ordering In Stock or Made to Order items.

Contact Details

  • Email: info@dragonarmoury.co.uk

  • Tel: (+44) 0330 223 6881

  • Address: Unit 1 Calcot Lane, Calcot Mount, Curdridge, Southampton, SO32 2BN, United Kingdom

Ordering

Estimated Production Times

Current Estimated Production Times:

  • Made to Order Weapons: 12 - 16 weeks

  • Fully Custom Weapons: custom quote

  • Masks: 4 - 6 weeks

  • Foam Chainmail: 4 - 6 weeks

 

Production times do not include public holidays or planned closures (ie Christmas). If you need your item by a specific deadline you MUST let us know before  ordering.

Warranty and Faulty Products

If your purchase arrives damaged, you must let us know within 3 days. Please email us with your order number, a clear photograph of the item and packaging, and a description of the state received. Products damaged by couriers will be repaired or replaced depending on the fault.

Dragon Armoury products come with a 12 month limited warranty from the date of delivery for all "Ready to Ship" and "Made to Order" items. Limited warranty does not cover standard wear and tear, misuse, or standard material deterioration. Any modifications will void this warranty.

If you suspect a product to be faulty, please email an image and description of the fault to info@dragonarmoury.co.uk alongside your order number. Depending on the fault, we may require the product to be returned for inspection, and will repair or replace verified faulty items. This may incur a postage charge if the item cannot be collected at an event.
 

Your Right to Cancel

If you change your mind about a purchase, you have until 14 days after receiving your goods to contact us via info@dragonarmoury.co.uk. It is your responsibility to return the item to us in its original condition; only upon receipt of the item will we issue a refund.

 

We are not legally obliged to refund any custom work without fault ("Made to Order" or "Fully Custom"), but may honour the standard 14 day period at our discretion if we believe we can resell the item.

Our Right to Cancel

Dragon Armoury may cancel your order for various reasons and without warning. These included but are not limited to: material sourcing issues, unverified postal address, suspected illicit activity, unauthorised commercial resale, or harassment towards our staff. We will endeavour to inform you of the reasons behind any cancellation that occurs.

Shipping

Shipping Policy

Items are shipped using tracked services. VAT is included for UK customers at the checkout. For non-UK customers, any import duties, taxes, and additional handling fees are payable by the customer and are your responsibility to fulfil. The delivery times below are estimates only, and are subject to any service disruptions.​

​You MUST use your legal name for shipping details (not a larp character name), any deviations may result in the courier refusing your drop-off upon an ID check and the item returned to us. This is especially important for non-UK customers! We reserve the right to bill you for any additional postage charges for redelivery.

Estimated Delivery Times

We aim to dispatch within 3 working days of purchase for "Ready to Ship" items. All other items will have additional production times. Any time estimates do not include UK public holidays or planned closures (ie Christmas). If you need your item by a specific deadline you MUST let us know when ordering as we use a variety of shipping services based on customer location.

Collection at Events

We offer collection from event at no charge for events we are trading at, or one of our members are attending (at their discretion). We will publish our location and email details to you to confirm, alongside any relevant timings.

 

If you fail to collect at the event, you must either reschedule another event collection or pay for postage. It is not our responsibility to locate you at events to delivery your order.

Collection from our Workshop

You may arrange to collect your order from our workshop during office hours. Please do not turn up unannounced!

 

Our current office hours are Monday to Friday 10am - 4pm GMT. 

 

Address: 

Unit 1 Calcot Lane

Calcot Mount

Curdridge

Southampton

SO32 2BN

United Kingdom

Communication

How to contact us

All communications for business are currently taken through email (infor@dragonarmoury.co.uk), the website contact page, or social media (though we request you email us for anything directly relating to orders).

 

Our office hours are Monday to Friday 10am - 4pm GMT. 

 

All contact will be responded to at our earliest opportunity, but this is not guaranteed to be on the day of receipt. For time-sensitive queries, please phone us on +44 330 223 6881.

 

Repeated messaging/emails will not make us respond sooner if we're particularly busy, please allow at least one week before following up non-time-sensitive emails.

Order Updates

We do not as standard send progress updates or progress photos for "Made to Order" items. This may be negotiated for "Fully Custom" items, but will be sent as we have parts complete, and not on a daily/weekly/monthly basis.

Our Right to Privacy

Whether you know us in real life as a friend or acquaintance, follow our personal social media profiles, or have met us at an event, our members of staff should not be contacted personally for any Dragon Armoury related enquiry. Our staff have the right to their own privacy, especially when not at work.


 

Should you use personal channels or put us on the spot in person, you will be advised to contact Dragon Armoury officially via email. Failure to respect our privacy and repeated personal contact is not taken lightly and will be seen as harassment, and legal action taken for severe cases.

Safety & Liability

Weapon Specifications

Blades

  • Above 18 inches are made from layers of high-density closed-cell LD45 foam.

  • Below 18 inches may be cast foam. Please double-check the individual listing.

 

Weapons Cores

  • Carbon fibre

  • Nylon reinforced tip

 

Coating

  • Latex (some items are made latex-free, please double-check the listing)

  • Urethane rubber

Liability

Dragon Armoury LTD take no liability for any injury or damage caused from use of our products. Our items are sold as props and are imitation only. The user takes full responsibility for the product, its usage, regular upkeep and condition checks.

Game System Combatibility

One of the most common questions we’re asked is “will this pass safety at my event?” The honest answer is, it probably will, but there is no guarantee. Our weapons are used at many games across the world, but with so many variants in safety regulations from one game to the next, it’s impossible to ensure every weapon will meet every condition everywhere. If in doubt, please check your game’s safety regulations and email us before purchase.

bottom of page