Production & Shipping

​We aim to dispatch within 3 working days of purchase Items labelled "Ready to Ship".

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Items labelled "Made to Order" are tailor made items built to your specification e.g. colour choice, blade size etc. These are subject to an estimated 12 - 16 week turnaround. We will always aim to dispatch before this time but external factors must be taken into account hence we advise an estimated completion time only. 

All Masks are made to order and are subject to an estimated 4 - 6 week turnaround. 

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Transit time will depend on your location.

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Items are always shipped tracked.

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Prices advertised are displayed VAT Exclusive. For UK customers, VAT will be added at the checkout. For Non-UK customers, inport duties, taxes, courier handling fees etc. are your own responsibility and are often dealt with at the point of customs. We take no responsibility for any costs other than our own item and courier shipping costs displayed at the time of purchase. 

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Time estimates do not include public holidays or planned closures i.e. Christmas break 13Dec 2024 to 6Jan 2025.

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Colour variations will vary based on availability of products but base colour will remain i.e. brown leather shade may vary but will always be brown.

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Warranty

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Dragon Armoury products come with a 12 month limited warranty from the date of delivery for items labeled "Ready to Ship"

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Limited warranty does not cover standard wear and tear, modification, misuse or material deterioration. Should you modify the product in any way its warranty will be void. Any damage caused by misuse will void the warranty. 

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If you suspect a product to be faulty, you must contact us with your order number and any evidence of the issue via our "contact us" page. At our discretion we will ask for the product to be returned for inspection. If found to be defective after the inspection, it will be repaired or replaced.

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Liability

Dragon Armoury LTD take no liability for any injury or damage caused from use of our products. Our products are sold as props and as such are imitation only. The user takes full responsibility for the product and its usage.

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Communications 

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All communications for any business is currently through email or the contact page.

Our office hours are Monday to Friday 10am-4pm GMT. We will not respond outside of these hours. 

Responses are not guaranteed to be on the day of receipt but will be responded to at our earliest opportunity.

Any communication through any other means will be ignored. This includes but is not limited to Facebook, Instagram and Discord.

*Please note. Sending repeated communications will not make us respond sooner*

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Our Right To Privacy

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Whether you know us in real life (friend or acquaintance), follow our personal social media profiles or happen upon us at an event, under no circumstances should any member of Dragon Armoury staff be contacted personally for any Dragon Armoury related enquiry. Staff members of Dragon Armoury reserve the right to privacy. Please stick to the communinciations accepted written above. 

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Should you use personal channels or put us on the spot in person or group chat, you will be advised to use the preferred communication methods. Failure to do so along with any repeated violations of our privacy will not be taken lightly and will be seen as harassment. As such any and all works considered or in progress will cease and legal action may be taken. 

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Our Right to Cancel

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Dragon Armoury may cancel your order for varied reasons and without warning. These are including but not limited to, materials sourcing issues, unverified address, harassment towards Dragon Armoury staff, suspected illicit activity and slanderous actions towards Dragon Armoury etc. We will endeavour to inform you of the reasons behind any cancelation that occurs.

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Your Right To Cancel

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For "Ready to Ship" items, your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

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If you change your mind once you recieve the item, it is your responsibility to return the item to us in its original condition. You will then be refunded.

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Safety Compliance

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One of the most common questions we're asked is “will this pass safety at my event?” The honest answer is, probably but there is no guarantee. Our weapons are made of industry standard materials used by most builders. Our blades are cut layers of 45 density foam sheets sealed in latex (unless otherwise stated) with a minimum 8mm foam thickness from the carbon fibre core. This makes them much lighter than cast blades while keeping a good density. We have many weapons used across the world in many systems. But with so many variants in game safety regulations from one game to the next, it’s impossible to know if one weapon will pass over another. On this basis, you accept that items purchased from Dragon Armoury are not made to any specific safety regulation in mind.